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A Net Promoter Score (NPS) is one of the recommended methodologies if your goal is to measure the recommendation of a brand or its offerings by customers.
There’s even a visualization design you can use to display NPS insights, which is called CSAT Score Survey (NPS Detail) Chart.
The aforementioned chart uses a scale of between -100 and +100 to display negative and positive sentiments towards a brand. And this makes it incredibly easy to decode.
Values on the -100 side are red. On the other hand, values on the +100 side are green in color. Also, there are values that are considered neutral. And this means there’re customers that neither like nor dislike your brand (as you shall see later).
Google Sheets lacks CSAT Score Survey (NPS Detail) Charts.
So, if your goal is to display insights into the sentiments of the target market towards your brand, you’ve got to think beyond Google Sheets.
Don’t get us wrong.
We’re not recommending you do away with Google Sheets, especially if your goal is to access ready-made and visually appealing NPS Detail Charts.
Download and install a particular add-in (which we’ll mention later) into your Google Sheets to access ready-to-go CSAT Score Survey (NPS Detail) Charts.
In this blog, you’ll learn:
Before jumping right into the how-to guide, let’s address the following question: what is the NPS?
Definition: A Net Promoter Score, or NPS, is a measurement of recommendation for your brand’s product or service on a scale between -100 to 100.
Positive and higher scores indicate acceptance and satisfaction of the target market. On the other hand, the negative and lower scores depict dissatisfaction and dislike of your brand and its offering.
NPS is the standard product KPI (key performance indicator) for measuring brand strength.
The methodology was created by Fred Reichheld in 2003 to measure the likelihood of customers and employees referring a brand to others. Over time, the methodology has been refined and adopted by thousands of companies all over the world as a staple benchmark in the customer experience life cycle.
The power of the Net Promoter Score (NPS) solution is hidden in the simplicity of just one question: On a scale of 0-10, what is the likelihood of you recommending our company to a friend or colleague?
Keep reading because in the coming sections, we’ll address the following question: what is the Net Promoter Score used for?
Net Promoter Score (NPS) is a methodology you can use to measure customer loyalty and the likelihood of referrals.
In other words, the NPS examples can help you to categorize your customers as promoters, passives, and detractors.
Loyal customers are an asset to your business. Besides, getting new business is tougher than renewing existing contracts. To use the NPS effectively, start by asking your existing customers and employees the following question:
On a scale of 0-10, how likely are you to recommend us to your friends or colleagues?
A net promoter score will be generated based on the feedback data collected.
So, if you have more promoters than detractors, it means the number of happy customers is higher than unhappy and dissatisfied ones.
In the coming section, we’ll cover the following topic: how to calculate NPS
The Net Promoter Chart is made up of the following components:
To measure Net Promoter Score, subtract promoters from detractors.
In the next section, we’ll address the following question: What is the NPS formula?
The NPS example is the world’s leading metric for measuring customer loyalty.
Yes, you read that right.
The methodology is based on the question:
“How likely is it that you would recommend (insert company or product/service) to a friend or colleague?”
The respondent is asked to select a rating on a 0-10 scale, with 0 being the least likely to recommend and 10 being the highest score.
Once the responses come back, you’d segment each respondent into one of three groups, based on their rating: Promoters (9 or 10 rating), Passives (7 or 8 rating), and Detractors (0 through 6 rating).
The most popular Net Promoter Score formula is based on the following:
NPS = % of Promoters — % of Detractors
How to calculate Net Promoter Score (NPS) should never be complex or overwhelming to you. Keep reading to discover more.
Google Sheets has inbuilt charts you can use to extract answers from your data.
However, you’ll never find a ready-to-use CSAT Score Survey (NPS Detail) Chart in Google Sheets to analyze market sentiments towards your brand. The most viable option available for you is installing a particular third-party add-on (we’ll talk about later) to access ready-made CSAT Score Survey (NPS Detail) Charts.
You don’t need to do away with the Google Sheets in favor of other expensive tools.
We recommend you try the ChartExpo add-on for Google Sheets because of the reasons listed below.
ChartExpo does not require coding or programming skills, unlike other data visualization-based add-ons. More so, it has an ultra-friendly user interface (UI) for everyone to use.
This tool comes pre-loaded with over 50 ready-to-go charts to offset the missing ones in Google Sheets. Use ChartExpo to produce CSAT Score Survey (NPS Detail) Charts that are incredibly easy to read and understand.
How to make a Stacked Bar Chart in Google Sheets should never be time-consuming. Use ChartExpo to overcome this. You’ll learn more about this cutting-edge tool in the next section.
ChartExpo comes as an add-on for Google Sheets.
Essentially, it turns your Google Sheets into a usable data visualization tool capable of delivering hidden insights into your data, irrespective of the size or complexity.
The premium CSAT Score Survey (NPS Detail) Chart maker comes with a 7-day free trial period.
The key benefit of ChartExpo is the fact that it produces charts that are easy to read and interpret. More so, it allows you to save charts in the world’s most recognized formats, namely PNG and JPG.
In the coming section, you’ll learn how to calculate Net Promoter Score (NPS) using ChartExpo. You don’t want to miss this.
In this section, we’ll measure the Net Promoter Score for the data below using ChartExpo. Also, you’ll see the add-in shows a detailed Net Promoter Score formula in the resulting chart.
| Question | Rating | Responses |
| How likely is it that you will recommend our product to a friend? | 0 | 332 |
| How likely is it that you will recommend our product to a friend? | 1 | 282 |
| How likely is it that you will recommend our product to a friend? | 2 | 185 |
| How likely is it that you will recommend our product to a friend? | 3 | 305 |
| How likely is it that you will recommend our product to a friend? | 4 | 117 |
| How likely is it that you will recommend our product to a friend? | 5 | 288 |
| How likely is it that you will recommend our product to a friend? | 6 | 483 |
| How likely is it that you will recommend our product to a friend? | 7 | 363 |
| How likely is it that you will recommend our product to a friend? | 8 | 475 |
| How likely is it that you will recommend our product to a friend? | 9 | 963 |
| How likely is it that you will recommend our product to a friend? | 10 | 1615 |
Install the ChartExpo add-on for Google Sheets from the link and then follow the simple and easy steps below.
| Question | Rating | Responses |
| To what extent do you agree with the refund policy? | 0 | 445 |
| To what extent do you agree with the refund policy? | 1 | 146 |
| To what extent do you agree with the refund policy? | 2 | 367 |
| To what extent do you agree with the refund policy? | 3 | 268 |
| To what extent do you agree with the refund policy? | 4 | 189 |
| To what extent do you agree with the refund policy? | 5 | 244 |
| To what extent do you agree with the refund policy? | 6 | 489 |
| To what extent do you agree with the refund policy? | 7 | 548 |
| To what extent do you agree with the refund policy? | 8 | 803 |
| To what extent do you agree with the refund policy? | 9 | 1500 |
| To what extent do you agree with the refund policy? | 10 | 1780 |
Follow the same steps we used in NPS example #1
As you can see from the above process, calculating NPS and creating an NPS chart is very easy in both Google Sheets and Microsoft Excel using the ChartExpo add-on.
The Net Promoter Chart is made up of the following components:
To measure Net Promoter Score, subtract promoters (people who give your brand and it’s offering a 9 and 10 rating) from detractors (customers who give your brand a score between 0-6).
The Net Promoter Score is the difference between the percentage of Promoters and Detractors.
Besides, the (NPS) is not expressed as a percentage but as an absolute number between -100 and +100. For instance, if you have 25% Promoters, 55% Passives, and 20% Detractors, the NPS is +5.
A Net Promoter Score (NPS) is one of the recommended methodologies if your goal is to measure the recommendation of a brand or its offerings by customers.
There’s even a visualization design you can use to display NPS insights, which is called CSAT Score Survey (NPS Detail) Chart.
The aforementioned chart uses a scale of between -100 and +100 to display negative and positive sentiments towards a brand. And this makes it incredibly easy to decode.
Values on the -100 side are red. On the other hand, values on the +100 side are green in color. Also, there are values that are considered neutral.
And this means there’re customers that neither like nor dislike your brand (as you shall see later).
Google Sheets lacks CSAT Score Survey (NPS Detail) Charts.
It turns out there’s a specific add-on you can download and install in your Google Sheets to access ready-to-use made CSAT Score Survey (NPS Detail) Charts.
We suggest you install ChartExpo in your Google Sheets to access a ready-made and visually stunning CSAT Score Survey (NPS Detail) Chart.
ChartExpo comes loaded with a ready-to-use CSAT Score Survey (NPS Detail) Chart and 50+ other ready-to-go visualization designs that are visually stunning and easy to interpret.
How to calculate Net Promoter Score (NPS) should never be a time-consuming task. Use ChartExpo for change.
Sign up for a 7-day free trial today to access visually appealing and insightful made CSAT Score Survey (NPS Detail) Charts in Google Sheets.
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