ChartExpo FAQ

Yes, you can use the same email account for Google Sheets and Excel. You can use a Microsoft or Google account to sign up for ChartExpo.

You will need a Microsoft account to install ChartExpo add-in for Excel.

You will need a Google account to install ChartExpo add-on for Google Sheets.

The support email address for ChartExpo is:

ChartExpo watermark is placed on charts during the free trial period.

The watermark is removed for paid subscriptions. The cost of subscription is $10 per user per month.

No, there is no limit. You can create as many charts as you want.

We use email address to communicate with our customers, and track subscription information. Other than email address we do not store any personal information.

We do not sell email addresses to third-parties.

Yes, we work with our customers to create custom charts.
No, there is no extra cost to create a custom chart.
Please contact us for more information

Metric is numeric in nature and can be measured, i.e. it measures the data. Some examples of metrics are: age=30, speed-limit=35, TV-size=55.

Dimension is a descriptive value or a characteristic of data, i.e. it describes the data. Some examples of dimensions are: color=red, temperature=hot, city=Houston.

You will not be able to update the charts. The chart images will remain in your spreadsheets.

It describes a characteristic or a category of data. It takes on values that are names or labels. Categorical data is also called qualitative data.

It is in the form of numbers and is numeric in nature. It can be counted or measured, and can be arranged in a logical order.

Numerical data is also called quantitative data.

ChartExpo offers a free 7-day trial. To continue using the tool after the trial period is over, you have to purchase a subscription for $10 per user per month.

You can sign up for 1 month, or a monthly subscription. You can cancel anytime. However, there is no full or partial refund.

You can start the subscription purchase from within the ChartExpo plug-in. The payment is processed through PayPal.

How-to purchase ChartExpo
for Google Sheets video How-to purchase ChartExpo
for Microsoft Excel video

By the way, PayPal account is not required, you can check-out as a “guest”.

We process payments through PayPal. PayPal accepts all major credit cards.

ChartExpo offers an auto-renewal monthly plan. You can cancel anytime. However, there is no full or partial refund.

Please contact us at

Yes, you can cancel your subscription any time you want. You have 2 choices as follows:

1. Immediate – subscription will be cancelled immediately, you will not be able to use ChartExpo.
2. At the end of the month – subscription will end at the end of the month. You can continue to use ChartExpo till the end of the month.

Sorry, we do not offer any discount. We are already the most economical tool in the market.
We offer more charts and features for less as compared to our competitors.

You can remove your payment account by cancelling your ChartExpo subscription.

We do not offer full or partial refund. There are no exceptions.

You are encouraged to test the tool thoroughly during the free 7-day trial.

Yes, you can test fully functioning tool by signing up for a free 7-day trial.

At the end of your trial, you can continue using the product by purchasing a subscription.

The duration of the trial is 7 days.

No, we do not require any form of payment for the trial. You can cancel the trial at any time – no questions asked.

Please contact our support team and we will be happy to assist.

Yes, you can export chart in different image formats. Currently we support PNG, JPG, SVG and PDF.

Note: SVG and PDF options are available in paid subscription.

Yes, ChartExpo offers a rich set of properties feature.

If you do not find a property you're looking for, let us know, we'll be happy to add it for you at no extra cost.

No, ChartExpo is a no-code tool designed to be used by everyone. You do not need any coding to create great visualizations.

You can create a chart with few clicks.

You have following options to learn how to create insightful ChartExpo charts:

• Video - how-to videos are available inside the tools and on our ChartExpo YouTube Channel.
• Guides - how-to guides are available inside the tools.
• Blogs - how-to blogs are available on our website.
• Support - you have the option to contact us and ask us support related question.

No, you cannot embed charts on a website using ChartExpo. However, you can download a chart image and place it on your website.

ChartExpo is very easy to learn, you can create a complex charts in just few clicks using our extensive how-to videos, guides, or blogs.

You can install ChartExpo add-in for Excel 2013 (with sp1) and newer versions.
This video will show how an end-user can install ChartExpo add-in for Excel.
This video will show how an admin can install ChartExpo add-in for Excel.
ChartExpo add-in for Excel can be installed from Microsoft AppSource store,
here is the link.

Following versions of Excel are supported by ChartExpo

• Excel 2013 SP1 or later on Windows
• Excel 2016 or later on Mac
• Excel 365 on Windows & Mac
• Excel for the web

Yes, you need a Microsoft account to install ChartExpo from the Microsoft Store. This is a Microsoft requirement.

You will need a Microsoft or Google account to register the ChartExpo add-in for Excel.

You can sign up with either Microsoft or Google account.

No, ChartExpo add-in for Excel cannot delete the data in the worksheet.

No, ChartExpo add-in for Excel cannot change the data in the worksheet.

Following resources will walk you through how-to deploy ChartExpo in Office 365 Admin Center:

• Click here to watch a YouTube video
• Click here to download a PDF document

Click on “Insert” menu, select “Add-ins”
Click on ChartExpo, then click “Add” button
Select a chart of your choice

ChartExpo for Microsoft Excel license price is $10 per user per month.

Select the ChartExpo chart that you want to delete, and then press the delete key
(from the keyboard). Once you have successfully deleted a chart, remember to save your spreadsheet.

This video will show how an end-user can install ChartExpo add-on for Google Sheets.
This video will show how an admin can install ChartExpo add-on for Google Sheets.
ChartExpo add-on for Google Sheets can be installed from the Google Workspace Marketplace store, here is the link.

No, ChartExpo add-on for Google Sheets cannot delete the data in the worksheet.

No, ChartExpo add-on for Google Sheets cannot change the data in the sheet.

Yes.

Please watch this video to install ChartExpo for Google Sheets in a domain environment.

Click on “Extensions” menu, select “ChartExpo …” Open
Then select “Add new chart”

ChartExpo for Google Sheets license price is $10 per user per month.

The issue could be due to one of the following reasons:

• Slow Internet connection issue – please refresh / reload your browser (Windows OS: Ctrl + F5, Mac OS: Command + Shift + R).
• Installation issue – the installation did not complete properly, please reinstall the ChartExpo add-on.
• Rights issue – you may not have the permission to use a Google Sheets add-on, please check with your domain admin.

If the issue still persists, please contact us at
and provide screenshot(s) of error(s) you may have received. Also, provide all
relevant information that will help the support team to troubleshoot the issue.

This document will guide you through the cancellation process.
How-to cancel ChartExpo for Excel subscription

This document will guide you through the cancellation process.
How-to cancel ChartExpo for Google Sheets subscription

This issue occurs when a user's account is not added in the Azure AD (active directory). The account can be synchronized through Azure AD connect server. This is an administrative task and can be done by company administrator who has access to Azure AD connect server.
Please contact your Azure administrator.

Please reload ChartExpo add-in for Excel.
This PDF document will show you how to reload ChartExpo

Here're some recommended steps:

• Refresh your browser (CTRL + F5), or exit and relaunch the browser
• If you have multiple IDs logged into Google Chrome, please exit from all accounts and then log in with the account associated with ChartExpo, then try to access ChartExpo
• Close all instances of Google Chrome. Launch Chrome in incognito mode (PC: CTRL + Shift + N, Mac: ⌘ + Shift + N). Since it is not possible to run an add-on in incognito mode, use account(s) that do not require an add-on in incognito mode. Run Google Sheets and ChartExpo in regular mode
• Try accessing Google Sheets from a different browser (Firefox, Microsoft Edge, etc.) and then try to access ChartExpo
• If all of the above steps are unsuccessful then reinstall ChartExpo from the Google store, here's the link
  https://workspace.google.com/marketplace/app/charts_graphs_visualizations_by_chartexp/643809879384

Please try the following steps to remove the watermark:

• Make sure you're logged in with the email account associated with the payment account. Please contact us if you wish to switch the email account associated with ChartExpo.
• Refresh your browser (for PC, CTRL + F5) (for Mac, Command + R), or exit and relaunch the browser
• Close all instances of Google Chrome. Launch Chrome in incognito mode (PC: CTRL + Shift + N, Mac: ⌘ + Shift + N). Since it is not possible to run an add-on in incognito mode, use account(s) that do not require an add-on in incognito mode. Run Google Sheets and ChartExpo in regular mode
• Try accessing Google Sheets from a different browser (Firefox, Microsoft Edge, etc.) and then try to access ChartExpo
• If all of the above steps are unsuccessful then reinstall ChartExpo from the Google store, here's the link
  https://workspace.google.com/marketplace/app/charts_graphs_visualizations_by_chartexp/643809879384