In today’s hyper-competitive environment, customer obsession is one of the most repeated phrases in today’s businesses.
If you can predict your niche market’s needs and provide a heavenly experience, you’ll win in today’s business environment.
However…..
Surprisingly, the actual customer focus starts with a satisfied staff.
Recognizing your staff’s contributions can boost motivation, happiness, engagement, and productivity.
Yes, you read that right.
Are your employees happy with their work environment?
If not, simply ask.
How?
Ask your staff to provide their sentiments and opinions using anonymous employee satisfaction surveys.
Once you’ve gathered the responses, how’ll you proceed?
We recommend you analyze the responses using survey-based charts, such as Likert Scale Charts.
Google Sheets lacks ready-made employee satisfaction survey-oriented charts.
Did you know you can access employee satisfaction-friendly charts in your Google Sheets by installing a particular add-on?
If you don’t, then keep reading to discover more.
Before covering the how-to guide, we’ll address the following question: what is an employee satisfaction survey?
You can use an employee satisfaction survey to collect data about the workforce’s engagement and satisfaction level.
An employee satisfaction survey was typically a yearly event until most companies lost their best talents.
Most businesses acknowledge the need to maintain employee satisfaction.
Others are advanced in such a way they go beyond satisfaction and engagement.
Yes, you read that right.
Some surveys are in-depth. They investigate goals and inner drive that pushes every team member to pursue a common objective.
Employee satisfaction survey questionnaires can be long or short, depending on the underlying goal. They can provide a standardized framework for measuring and tracking engagement.
Reducing turnover and boosting satisfaction has been a goal of most businesses since the pre-World War 2 period.
Studies about attitudes, satisfaction, motivation and productivity of the workforce started around this time. During this era, industrial psychologists received grants to investigate how to drive more from employees in terms of productivity.
By the late 90s, it was clear that satisfaction wasn’t enough. New studies discovered a need to get to the heart of how the employees felt about their workplaces.
This was when engagement metrics were born.
In the coming section, we’ll discuss the importance of an employee satisfaction survey.
Employee satisfaction surveys can help your business revamp its workplace culture to attract and retain top talent.
Secondly, you can easily gain insights into the inner buttons you should push to get more from your employees. In other words, you can easily learn what motivates and pushes them to pursue a common goal.
Remember, when your staff is engaged, they’ll feel valued.
Also, they’ll believe in their tasks and go above and beyond to succeed.
They’ll even enjoy it more.
Thirdly, an employee satisfaction survey can help you reduce turnover, which is costly in the long run.
When you retain your staff, you’re retaining knowledge and investment you’ve made via training.
According to recent research by McKinsey, among the issues that employees want are teamwork, flexibility (work-from-home options), and constant support and coaching.
Let’s assume you’re thinking of putting together an employee satisfaction survey. How will you frame your questions?
We’ll walk you through the best employee engagement survey questions in the coming section.
Employees are the backbone of any company. They can build a behemoth or equally destroy it.
And so, you’ve got to keep probing for their needs, problems, and goals to boost satisfaction and morale.
We’ve put together a list of questions you can use to gather honest and reliable responses from your employees.
Let’s dive in.
The ensuing section will cover how to conduct an employee satisfaction survey. We’ll use Google Forms to demonstrate everything.
You don’t want to miss this.
In this section, we’ll use one of the freemium tools for creating sharable and engaging surveys—Google Forms.
Let’s dive in.
Google Forms provides a quick and innovative way to gather your target market’s sentiments.
It has many options, from a one-question to a long multi-section survey.
Secondly, Google Forms is a quicker alternative to asking questions via email. And it’s loaded with all the standard survey fields, such as dropdowns and multiple-choice questions, to gather more data.
Use Google Forms to obtain feedback and sentiments.
Start by stating your objective.
Then create survey questions that are aligned with your key goal.
Let’s assume you’ve created a Google Forms survey to gather the opinions of your employees. And now, your goal is to share the form with all the employees.
Follow the easy steps below.
Google Sheets is one of the go-to tools for visualizing survey-based data. But it lacks charts and graphs that are best suited for visualizing employee satisfaction surveys.
We’re not advising you to do away with Google Sheets.
Use ChartExpo to access a wider library of employee satisfaction survey-based charts, such as the Likert Scale Chart.
What is ChartExpo?
ChartExpo is an add-on you can easily install in your Google Sheets to access ready-made employee satisfaction survey-based charts.
This section will use a Likert Scale Chart in ChartExpo to visualize the employee satisfaction data exported from Google Forms.
You don’t want to miss this.
An employee satisfaction survey questionnaire is a set of questions you can use to collect data from staff to elevate satisfaction levels.
The tool allows you to communicate with employees directly and honestly.
Protip: Avoid using business jargon in the questions, especially when creating an employee satisfaction survey.
You can use an employee satisfaction survey to collect data about the workforce’s experience and satisfaction level.
Employee satisfaction surveys were typically yearly until companies lost their best talents. Most businesses acknowledge the need to maintain employee satisfaction.
If your goal is to reduce the turnover rate, conduct surveys regularly.
Customer obsession is one of the most repeated phrases in today’s businesses.
Predict your niche market’s needs and provide a heavenly experience to win in today’s business environment.
Only a few in this space acknowledge the real customer focus starts with a satisfied staff.
Recognizing your staff’s contributions can boost motivation, happiness, engagement, and productivity.
Are your employees happy with their positions?
Ask your employees to provide their sentiments and opinions using anonymous satisfaction surveys.
Once you’ve gathered the responses, how do you proceed?
We recommend analyzing the responses using employee satisfaction survey-based charts.
Google Sheets lacks ready-made employee satisfaction survey-oriented charts like Likert Scale Charts.
Install third-party apps, such as ChartExpo.
ChartExpo is a Google Sheets add-on loaded with insightful and ready-to-go charts, such as the Likert Scale, for visualizing employee satisfaction data.
Sign up for a 7-day free trial today to access ready-made charts and graphs for visualizing employee satisfaction responses.
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Do you know the best way to ask your audience for feedback? Google Forms’ Likert Scale questions offer deeper, more valuable insights into your customers.
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